You will receive an email confirmation for every order confirming the purchase.
We offer our customers an opportunity to reserve items. For customers who have an account with us, we are happy to reserve items for 24 hours. We cannot reserve sale items. If you wish to reserve items, you can reach us by: 1. emailing us at firstname.lastname@example.org or 2. messaging us on What'sApp 3. calling us on 07752224510
We do our best to send out your orders quickly and we will do our best to help you. Please reach out to our Customer Service Team by: 1. emailing us at email@example.com or 2. messaging us on What'sApp or 3. calling us on 07752224510 .
Please note, as soon as we will receive a change request, we will stop the order. This may delay the dispatch of your order.
Please contact us immediately if you believe that you've done a mistake in delivery address: 1. by emailing to firstname.lastname@example.org with email subject URGENT. 2. messaging us on What'sApp. 3. calling us on +44(0)7752224510
Please note that shipping addresses for orders placed through Apple Pay and PayPal cannot be altered.
Returns & Refunds
You can return the items within 30 days from date of order arrival. All returned items should meet our guidelines (subject to terms & conditions).
How to return:
Place items back in their original packaging with their label.
Add the delivery slip or invoice. If not, you can simply write the order number inside the parcel.
Hand over your parcel to the carrier of your choice and pay the postage (at the current rate). It's up to you to cover the delivery and return costs.
Keep your tracking number somewhere safe.
Please send your parcel to: TwinkleBoo Returns 447 High Rd London N12 0AF
TwinkleBoo can always assist you with the order return by sending you a pre-paid return label. This service costs £3.00 and will be deducted from your refund once the order is received and inspected. To proceed with this option please email us on email@example.com to arrange a return label.
Please ensure that the condition of returned items should meet all following criteria: 1. new & unworn. 2. with original tags still attached. 3. items did not have a contact with perfumes, cosmetics, sprays, creams and other chemicals. 4. underwear and swimwear must only be tried on over your own underwear. 5. items should not be soiled with pet hair etc. 6. personalised items are non-returnable unless faulty. 7. gift boxes are non-refundable.
Unfortunately, we will not accept any returns that have been worn, used or are soiled or damaged. We can also not accept returns of items as faulty if they have not been treated as instructed in the garment care label.
All returns are carefully checked upon arrival. Those that do not meet our guidelines will be shipped back to you.
Delivery costs (if paid when placing an order) will be refunded when all items are returned from an order.
TwinkleBoo Returns, 447 High Rd, London N12 0AF, United Kingdom
If you would like to exchange item(s) from your order to a smaller or larger size, please email our Customer Service on firstname.lastname@example.org. We will arrange a collection of unwanted item and reserve the size you wish to receive.
Once we have processed your return, we will send out reserved item to you. Please refer to our return policy for detailed guidlines on items condition.
We process returns within 7 working days of receiving your parcel.
Please note that items should meet all requirements of our return policy.
You will receive a confirmation email as soon as your retun has been processed from our side. Please note, that processed refund may appear in your account in couple of days. Please refer to your bank's policies for a detailed information.
Please note that we can only issue refunds for items that meet all requirements of our returns policy. Returned items that do not meet our requirements will not be accepted and sent back to you without receiving a refund.
We also cannot accept returns of items as faulty if they have not been treated as instructed in the garment care label and consequently been damaged as a result.
We currently deliver to the UK only (excluding UK Islands, Isle of Man and Northern Ireland).
For detailed delivery information please visit our Delivery Page.
We charge delivery cost per order only.
You will receive an email confirmation once your order has been shipped. This email will contain your order tracking number that you can use on our delivery partners' sites to track the status of delivery.
Please email our customer service team at email@example.com if you have not received your tracking code.
Please reach out Customer Service Team if you have not received a tracking code by: 1. emailing us at firstname.lastname@example.org or 2. messaging us on What'sApp or 3. calling us on 07752224510
Didn't find your answer?
Don't hestitate to contact us at email@example.com.